{"xsrfToken":"3fb05cc5feb51f3cf18c928564c14875d1a476dc_lout","branding":{"id":"1","key":"neh","name":"The NEST","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/2","theme":{"headerBGColor":"#fdfffd","headerLinkColor":"#292929","headerLinkHoverColor":"#300407","headerLinkHoverBGColor":"#300407","headerBadgeColor":"#300407"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/04af90cf-7752-47b0-873d-b8c3edcc244c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkY2FkNWI4My02OWYzLTQyZDgtOTM1Yy1kZDIzYmM5MDdkZmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA0YWY5MGNmLTc3NTItNDdiMC04NzNkLWI4YzNlZGNjMjQ0YyI6WyJyZWFkIl19LCJleHAiOjE3NDU1NTM5MzgsIm5iZiI6MTc0NTU1MzMzOH0.o16Xffaylr-3UjPtwn9nolQknpp6OC2CllWWNzGRvjc&client=dcad5b83-69f3-42d8-935c-dd23bc907dfb&mode=fit","logoId":"04af90cf-7752-47b0-873d-b8c3edcc244c","isLogoAvailable":true,"helpCenterTitle":"Welcome to the New Eagle Support & Training Portal","sharedPortalName":"NEST Landing","userInitialAnnouncementHeader":"Welcome to the NEST!","userInitialAnnouncementMessageWiki":"<p>Make sure to click \"Log In\" in the top right to log in or create an account to get access to all topics and documentation.</p>\n<p>Notice: New Eagle will be closed on Friday 4/18 for Good Friday and will reopen on Monday 4/21.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the New Eagle Support & Training Portal","sharedPortalName":"NEST Landing","announcementHeader":"Welcome to the NEST!","announcementMessage":"Make sure to click \"Log In\" in the top right to log in or create an account to get access to all topics and documentation. \n\nNotice: New Eagle will be closed on Friday 4/18 for Good Friday and will reopen on Monday 4/21.","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#800020","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkY2FkNWI4My02OWYzLTQyZDgtOTM1Yy1kZDIzYmM5MDdkZmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NDU1NTM5MzgsIm5iZiI6MTc0NTU1MzMzOH0.KG-IDxz9NPNWrt0oD5CnK2wfB8qvkrqu0PXdhgbz2k0&client=dcad5b83-69f3-42d8-935c-dd23bc907dfb&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"neh","projectId":10086,"serviceDeskId":1,"name":"The NEST","description":"<p>Welcome to the NEST!<br> The New Eagle Support & Training Portal is a comprehensive database of Raptor Software and Hardware FAQs, Application Notes, Datasheets, and other wiki content.<br> To review suggested articles, please enter your question into the search bar at the top of the screen. You can also search the database yourself by navigating the topics below.<br> We hope that our content can assist you in answering your question. If you find an article helpful, please give it a like!<br> If you still have questions, or your issue is not resolved after looking through the database, please submit a ticket at our old support portal support.neweagle.net. Stay tuned for more details on our support & documentation improvements in the coming months.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"19","name":"Licensing/Download Support","descriptionHtml":"","callToAction":"Licensing/Download Support","introHtml":"<p>Support with Raptor Licensing or Download Requests</p>","icon":10468,"iconUrl":"https://nest.support.neweagle.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[6],"key":""},{"id":"26","name":"Report a Hardware Bug","descriptionHtml":"","callToAction":"Report a Hardware Bug","introHtml":"<p>Report a Bug in a Raptor Hardware Product</p>","icon":10476,"iconUrl":"https://nest.support.neweagle.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[3],"key":""},{"id":"23","name":"Report a Raptor Bug","descriptionHtml":"","callToAction":"Report a Raptor Bug","introHtml":"<p>Report a Bug Within a Raptor Toolchain Product or Raptor Block</p>","icon":10476,"iconUrl":"https://nest.support.neweagle.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[4],"key":""},{"id":"27","name":"Report an Application Bug","descriptionHtml":"","callToAction":"Report an Application Bug","introHtml":"<p>Report a Bug in Your Raptor Application Software in the Simulink Environment</p>","icon":10476,"iconUrl":"https://nest.support.neweagle.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[5],"key":""},{"id":"25","name":"Request Application Support","descriptionHtml":"","callToAction":"Request Application Support","introHtml":"<p>Support with Application Software or Integration</p>","icon":10544,"iconUrl":"https://nest.support.neweagle.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[5],"key":""},{"id":"24","name":"Request Hardware Support","descriptionHtml":"","callToAction":"Request Hardware Support","introHtml":"<p>Support with Raptor Hardware or Third Party Products</p>","icon":10693,"iconUrl":"https://nest.support.neweagle.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10693","groups":[3],"key":""},{"id":"1","name":"Request Raptor Support","descriptionHtml":"","callToAction":"Request Raptor Support","introHtml":"<p>Support with Raptor Toolchain Software or Raptor Blocks</p>","icon":10478,"iconUrl":"https://nest.support.neweagle.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[4],"key":""},{"id":"4","name":"RMA Request Form","descriptionHtml":"<p>Please list the following in your request: <br> Material Being Returned (along with quantity and all impacted serial numbers)<br> Detailed description of the problem (Including confirmation if you can find the item in Raptor-Cal (if applicable) and have you tried recovery procedure.</p>","callToAction":"RMA Request Form","introHtml":"<p>Submit a Request for an RMA</p>","icon":10507,"iconUrl":"https://nest.support.neweagle.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[2],"key":""},{"id":"20","name":"Sales Request","descriptionHtml":"","callToAction":"Sales Request","introHtml":"<p>Connect with our Sales Team for purchases or other Sales related questions</p>","icon":10484,"iconUrl":"https://nest.support.neweagle.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[6],"key":""},{"id":"5","name":"Suggest A New Feature","descriptionHtml":"<p>Include version info for what you are currently utilizing so we can confirm if your request has not already been implemented in a newer release.</p>","callToAction":"Suggest A New Feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://nest.support.neweagle.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[3,5,4],"key":""},{"id":"3","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://nest.support.neweagle.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"Hardware"},{"id":4,"name":"Software"},{"id":5,"name":"Applications"},{"id":6,"name":"Sales & Licensing"},{"id":2,"name":"RMA"}],"orderMapping":{"3":[26,24,5,22],"5":[27,25,5,22],"4":[23,5,1,22],"2":[4],"6":[20,19],"1":[1]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"27949d94-94b2-375c-82a5-36ba3d88c2b0","appLinkName":"","appLinkUrl":"","spaceKey":"NEST","spaceName":"The Nest","spaceUrl":"","isServer":false},"labels":[],"projectKey":"NEST","serviceDeskId":1,"kbLinkDomainURLs":["https://neweagle.atlassian.net","https://nest.support.neweagle.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"NEST","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkY2FkNWI4My02OWYzLTQyZDgtOTM1Yy1kZDIzYmM5MDdkZmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA4NiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDU1NTQ1MzgsIm5iZiI6MTc0NTU1MzMzOH0.nY-zjJTogLuaC-R5hwI2dlEYfeMN9iMHuoSjw4bchbs","targetCollection":"upload-project-10086","endpointUrl":"https://api.media.atlassian.com","clientId":"dcad5b83-69f3-42d8-935c-dd23bc907dfb","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"d226d65a-b979-435d-9a4a-bb9b507259c5","name":"Landing Topics","description":"Introductory Topics in the NEST","categoryUrl":"https://nest.support.neweagle.net/servicedesk/customer/portal/1/topic/d226d65a-b979-435d-9a4a-bb9b507259c5","lastUpdated":"1734357075911","createdAt":"1733772095228"},{"id":"bc0f6a5b-04a4-4f31-818d-038ef8050ae0","name":"Raptor-Licensing","description":"Raptor Licensing, Maintenance, and FAQ","categoryUrl":"https://nest.support.neweagle.net/servicedesk/customer/portal/1/topic/bc0f6a5b-04a4-4f31-818d-038ef8050ae0","lastUpdated":"1741975599683","createdAt":"1719862208989"},{"id":"0e90fad3-e304-458b-abeb-aaf331d58c30","name":"Raptor-Dev","description":"Raptor-Dev Toolchain, User Manual, Release Notes, and FAQ","categoryUrl":"https://nest.support.neweagle.net/servicedesk/customer/portal/1/topic/0e90fad3-e304-458b-abeb-aaf331d58c30","lastUpdated":"1734030656309","createdAt":"1719862184992"},{"id":"85d8c296-ac4d-4d02-9908-8da0ec3a5193","name":"Raptor Blocks Library","description":"Raptor Dev Block Help Text and Additional Notes","categoryUrl":"https://nest.support.neweagle.net/servicedesk/customer/portal/1/topic/85d8c296-ac4d-4d02-9908-8da0ec3a5193","lastUpdated":"1725641421225","createdAt":"1719862498422"},{"id":"6d4da598-fecb-49b3-a446-e496699bb439","name":"Raptor-Cal","description":"Raptor-Cal Toolchain, User Manual, Release Notes, and FAQ","categoryUrl":"https://nest.support.neweagle.net/servicedesk/customer/portal/1/topic/6d4da598-fecb-49b3-a446-e496699bb439","lastUpdated":"1724855700203","createdAt":"1719862188822"},{"id":"30d953be-6e18-445c-86f1-14a75f401d32","name":"Raptor-Service","description":"Raptor-Service Toolchain, User Manual, Release Notes, and FAQ","categoryUrl":"https://nest.support.neweagle.net/servicedesk/customer/portal/1/topic/30d953be-6e18-445c-86f1-14a75f401d32","lastUpdated":"1724855709556","createdAt":"1719862194722"},{"id":"37221deb-1708-46b0-aa94-df28b26cb350","name":"Raptor-Test","description":"Raptor-Test Toolchain, User Manual, Release Notes, and FAQ","categoryUrl":"https://nest.support.neweagle.net/servicedesk/customer/portal/1/topic/37221deb-1708-46b0-aa94-df28b26cb350","lastUpdated":"1724855718141","createdAt":"1719862203009"},{"id":"582659ec-0c03-447d-9dc2-dc12745f4998","name":"Raptor-Safe","description":"Raptor-Safe Features and Functions","categoryUrl":"https://nest.support.neweagle.net/servicedesk/customer/portal/1/topic/582659ec-0c03-447d-9dc2-dc12745f4998","lastUpdated":"1724873405675","createdAt":"1719862213110"},{"id":"878d8c2b-dd4d-4ba2-b2c9-db0e927a77e6","name":"Raptor-Telematics","description":"Raptor Telematics Overview and Troubleshooting","categoryUrl":"https://nest.support.neweagle.net/servicedesk/customer/portal/1/topic/878d8c2b-dd4d-4ba2-b2c9-db0e927a77e6","lastUpdated":"1724857801161","createdAt":"1719862223535"},{"id":"21227886-b989-4cea-8b9c-336ff28f3404","name":"Raptor-Training","description":"Raptor Training and Training Videos","categoryUrl":"https://nest.support.neweagle.net/servicedesk/customer/portal/1/topic/21227886-b989-4cea-8b9c-336ff28f3404","lastUpdated":"1724855665074","createdAt":"1719862373678"},{"id":"188f42d9-33f6-4318-87b8-324715e17f4e","name":"Raptor Application Notes","description":"Implementing Raptor Functions in Application","categoryUrl":"https://nest.support.neweagle.net/servicedesk/customer/portal/1/topic/188f42d9-33f6-4318-87b8-324715e17f4e","lastUpdated":"1724872557464","createdAt":"1715363470182"},{"id":"e48c6dc0-cbed-4708-973f-593c18baa498","name":"Raptor Implementation Hints","description":"Tips on Raptor Features","categoryUrl":"https://nest.support.neweagle.net/servicedesk/customer/portal/1/topic/e48c6dc0-cbed-4708-973f-593c18baa498","lastUpdated":"1735909542253","createdAt":"1724857828961"},{"id":"60b00c0a-0682-49a5-957d-27fa5d69e95e","name":"Raptor ECUs","description":"Raptor ECUs and Displays","categoryUrl":"https://nest.support.neweagle.net/servicedesk/customer/portal/1/topic/60b00c0a-0682-49a5-957d-27fa5d69e95e","lastUpdated":"1725629138958","createdAt":"1724243452653"},{"id":"14e14e00-6023-49d8-82a8-07c58576885d","name":"Compilers","description":"Details on ECU Compliers and Install Guides","categoryUrl":"https://nest.support.neweagle.net/servicedesk/customer/portal/1/topic/14e14e00-6023-49d8-82a8-07c58576885d","lastUpdated":"1724873364609","createdAt":"1719862303975"},{"id":"ddf58e4c-5b98-4b4e-af09-205ee8c33fc7","name":"Raptor Displays","description":"Raptor Hardware Documentation","categoryUrl":"https://nest.support.neweagle.net/servicedesk/customer/portal/1/topic/ddf58e4c-5b98-4b4e-af09-205ee8c33fc7","lastUpdated":"1725629235239","createdAt":"1725628922189"},{"id":"d0b84a53-08f2-4176-99ab-6c175d85638c","name":"Third Party Products","description":"Kvaser, EV Components, IO Devices, Etc.","categoryUrl":"https://nest.support.neweagle.net/servicedesk/customer/portal/1/topic/d0b84a53-08f2-4176-99ab-6c175d85638c","lastUpdated":"1732308162912","createdAt":"1732303678819"}]}},"kbPage":{"id":77889618,"title":"Navigating the NEST & New Eagle Support","url":"https://nest.support.neweagle.net/rest/servicedesk/knowledgebase/latest/articles/view/77889618","space":{"key":"NESTLAND","name":"NEST Landing","id":364609544},"serviceDeskIds":[1],"appLinkId":"27949d94-94b2-375c-82a5-36ba3d88c2b0","idInString":"77889618","projects":[{"projectId":10086,"serviceDeskId":1,"portalId":1}]}}