{"xsrfToken":"aeddbe7ae23541aea078adfc904350c5914370e3_lout","branding":{"id":"1","key":"neh","name":"The NEST","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/2","theme":{"headerBGColor":"#fdfffd","headerLinkColor":"#292929","headerLinkHoverColor":"#300407","headerLinkHoverBGColor":"#300407","headerBadgeColor":"#300407"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/04af90cf-7752-47b0-873d-b8c3edcc244c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkY2FkNWI4My02OWYzLTQyZDgtOTM1Yy1kZDIzYmM5MDdkZmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA0YWY5MGNmLTc3NTItNDdiMC04NzNkLWI4YzNlZGNjMjQ0YyI6WyJyZWFkIl19LCJleHAiOjE3NDc5Nzg0NTQsIm5iZiI6MTc0Nzk3Nzg1NH0.AbUA9bYbxhWuJL-FxDVdxUZfq2ZH9YD0TVbJMOFTWsA&client=dcad5b83-69f3-42d8-935c-dd23bc907dfb&mode=fit","logoId":"04af90cf-7752-47b0-873d-b8c3edcc244c","isLogoAvailable":true,"helpCenterTitle":"Welcome to the New Eagle Support & Training Portal","sharedPortalName":"NEST Landing","userInitialAnnouncementHeader":"Welcome to the NEST!","userInitialAnnouncementMessageWiki":"<p>Make sure to click \"Log In\" in the top right to log in or create an account to get access to all topics and documentation.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the New Eagle Support & Training Portal","sharedPortalName":"NEST Landing","announcementHeader":"Welcome to the NEST!","announcementMessage":"Make sure to click \"Log In\" in the top right to log in or create an account to get access to all topics and documentation.","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#800020","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkY2FkNWI4My02OWYzLTQyZDgtOTM1Yy1kZDIzYmM5MDdkZmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NDc5Nzg0NTQsIm5iZiI6MTc0Nzk3Nzg1NH0.rCdCkE4s5ghhNX8lMLZrtHIiv1v5_kr8Ftvfh0kr-Lg&client=dcad5b83-69f3-42d8-935c-dd23bc907dfb&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":true,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"neh","projectId":10086,"serviceDeskId":1,"name":"The NEST","description":"<p>Welcome to the NEST!<br> The New Eagle Support & Training Portal is a comprehensive database of Raptor Software and Hardware FAQs, Application Notes, Datasheets, and other wiki content.<br> To review suggested articles, please enter your question into the search bar at the top of the screen. You can also search the database yourself by navigating the topics below.<br> We hope that our content can assist you in answering your question. If you find an article helpful, please give it a like!<br> If you still have questions, or your issue is not resolved after looking through the database, please submit a ticket at our old support portal support.neweagle.net. Stay tuned for more details on our support & documentation improvements in the coming months.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"19","name":"Licensing/Download Support","descriptionHtml":"","callToAction":"Licensing/Download Support","introHtml":"<p>Support with Raptor Licensing or Download Requests</p>","icon":10468,"iconUrl":"https://nest.support.neweagle.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[6],"key":""},{"id":"26","name":"Report a Hardware Bug","descriptionHtml":"","callToAction":"Report a Hardware Bug","introHtml":"<p>Report a Bug in a Raptor Hardware Product</p>","icon":10476,"iconUrl":"https://nest.support.neweagle.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[3],"key":""},{"id":"23","name":"Report a Raptor Bug","descriptionHtml":"","callToAction":"Report a Raptor Bug","introHtml":"<p>Report a Bug Within a Raptor Toolchain Product or Raptor Block</p>","icon":10476,"iconUrl":"https://nest.support.neweagle.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[4],"key":""},{"id":"27","name":"Report an Application Bug","descriptionHtml":"","callToAction":"Report an Application Bug","introHtml":"<p>Report a Bug in Your Raptor Application Software in the Simulink Environment</p>","icon":10476,"iconUrl":"https://nest.support.neweagle.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[5],"key":""},{"id":"25","name":"Request Application Support","descriptionHtml":"","callToAction":"Request Application Support","introHtml":"<p>Support with Application Software or Integration</p>","icon":10544,"iconUrl":"https://nest.support.neweagle.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[5],"key":""},{"id":"24","name":"Request Hardware Support","descriptionHtml":"","callToAction":"Request Hardware Support","introHtml":"<p>Support with Raptor Hardware or Third Party Products</p>","icon":10693,"iconUrl":"https://nest.support.neweagle.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10693","groups":[3],"key":""},{"id":"1","name":"Request Raptor Support","descriptionHtml":"","callToAction":"Request Raptor Support","introHtml":"<p>Support with Raptor Toolchain Software or Raptor Blocks</p>","icon":10478,"iconUrl":"https://nest.support.neweagle.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[4],"key":""},{"id":"4","name":"RMA Request Form","descriptionHtml":"<p>Please list the following in your request: <br> Material Being Returned (along with quantity and all impacted serial numbers)<br> Detailed description of the problem (Including confirmation if you can find the item in Raptor-Cal (if applicable) and have you tried recovery procedure.</p>","callToAction":"RMA Request Form","introHtml":"<p>Submit a Request for an RMA</p>","icon":10507,"iconUrl":"https://nest.support.neweagle.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[2],"key":""},{"id":"20","name":"Sales Request","descriptionHtml":"","callToAction":"Sales Request","introHtml":"<p>Connect with our Sales Team for purchases or other Sales related questions</p>","icon":10484,"iconUrl":"https://nest.support.neweagle.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[6],"key":""},{"id":"5","name":"Suggest A New Feature","descriptionHtml":"<p>Include version info for what you are currently utilizing so we can confirm if your request has not already been implemented in a newer release.</p>","callToAction":"Suggest A New Feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://nest.support.neweagle.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[3,5,4],"key":""},{"id":"3","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://nest.support.neweagle.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"Hardware"},{"id":4,"name":"Software"},{"id":5,"name":"Applications"},{"id":6,"name":"Sales & Licensing"},{"id":2,"name":"RMA"}],"orderMapping":{"3":[26,24,5,22],"5":[27,25,5,22],"4":[23,5,1,22],"2":[4],"6":[20,19],"1":[1]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"27949d94-94b2-375c-82a5-36ba3d88c2b0","appLinkName":"","appLinkUrl":"","spaceKey":"NEST","spaceName":"The Nest","spaceUrl":"","isServer":false},"labels":[],"projectKey":"NEST","serviceDeskId":1,"kbLinkDomainURLs":["https://neweagle.atlassian.net","https://nest.support.neweagle.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"NEST","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkY2FkNWI4My02OWYzLTQyZDgtOTM1Yy1kZDIzYmM5MDdkZmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA4NiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc5NzkwNTQsIm5iZiI6MTc0Nzk3Nzg1NH0.GzbQZCv5j3ugY8iXx0YBqYubWIgPYZD2cwf_Hj8FKK4","targetCollection":"upload-project-10086","endpointUrl":"https://api.media.atlassian.com","clientId":"dcad5b83-69f3-42d8-935c-dd23bc907dfb","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"d226d65a-b979-435d-9a4a-bb9b507259c5","name":"Landing Topics","description":"Introductory Topics in the NEST","categoryUrl":"https://nest.support.neweagle.net/servicedesk/customer/portal/1/topic/d226d65a-b979-435d-9a4a-bb9b507259c5","lastUpdated":"1734357075911","createdAt":"1733772095228"},{"id":"bc0f6a5b-04a4-4f31-818d-038ef8050ae0","name":"Raptor-Licensing","description":"Raptor Licensing, Maintenance, and FAQ","categoryUrl":"https://nest.support.neweagle.net/servicedesk/customer/portal/1/topic/bc0f6a5b-04a4-4f31-818d-038ef8050ae0","lastUpdated":"1741975599683","createdAt":"1719862208989"},{"id":"0e90fad3-e304-458b-abeb-aaf331d58c30","name":"Raptor-Dev","description":"Raptor-Dev Toolchain, User Manual, Release Notes, and FAQ","categoryUrl":"https://nest.support.neweagle.net/servicedesk/customer/portal/1/topic/0e90fad3-e304-458b-abeb-aaf331d58c30","lastUpdated":"1734030656309","createdAt":"1719862184992"},{"id":"85d8c296-ac4d-4d02-9908-8da0ec3a5193","name":"Raptor Blocks Library","description":"Raptor Dev Block Help Text and Additional Notes","categoryUrl":"https://nest.support.neweagle.net/servicedesk/customer/portal/1/topic/85d8c296-ac4d-4d02-9908-8da0ec3a5193","lastUpdated":"1725641421225","createdAt":"1719862498422"},{"id":"6d4da598-fecb-49b3-a446-e496699bb439","name":"Raptor-Cal","description":"Raptor-Cal Toolchain, User Manual, Release Notes, and FAQ","categoryUrl":"https://nest.support.neweagle.net/servicedesk/customer/portal/1/topic/6d4da598-fecb-49b3-a446-e496699bb439","lastUpdated":"1724855700203","createdAt":"1719862188822"},{"id":"30d953be-6e18-445c-86f1-14a75f401d32","name":"Raptor-Service","description":"Raptor-Service Toolchain, User Manual, Release Notes, and FAQ","categoryUrl":"https://nest.support.neweagle.net/servicedesk/customer/portal/1/topic/30d953be-6e18-445c-86f1-14a75f401d32","lastUpdated":"1724855709556","createdAt":"1719862194722"},{"id":"37221deb-1708-46b0-aa94-df28b26cb350","name":"Raptor-Test","description":"Raptor-Test Toolchain, User Manual, Release Notes, and FAQ","categoryUrl":"https://nest.support.neweagle.net/servicedesk/customer/portal/1/topic/37221deb-1708-46b0-aa94-df28b26cb350","lastUpdated":"1724855718141","createdAt":"1719862203009"},{"id":"582659ec-0c03-447d-9dc2-dc12745f4998","name":"Raptor-Safe","description":"Raptor-Safe Features and Functions","categoryUrl":"https://nest.support.neweagle.net/servicedesk/customer/portal/1/topic/582659ec-0c03-447d-9dc2-dc12745f4998","lastUpdated":"1724873405675","createdAt":"1719862213110"},{"id":"878d8c2b-dd4d-4ba2-b2c9-db0e927a77e6","name":"Raptor-Telematics","description":"Raptor Telematics Overview and Troubleshooting","categoryUrl":"https://nest.support.neweagle.net/servicedesk/customer/portal/1/topic/878d8c2b-dd4d-4ba2-b2c9-db0e927a77e6","lastUpdated":"1724857801161","createdAt":"1719862223535"},{"id":"21227886-b989-4cea-8b9c-336ff28f3404","name":"Raptor-Training","description":"Raptor Training and Training Videos","categoryUrl":"https://nest.support.neweagle.net/servicedesk/customer/portal/1/topic/21227886-b989-4cea-8b9c-336ff28f3404","lastUpdated":"1724855665074","createdAt":"1719862373678"},{"id":"188f42d9-33f6-4318-87b8-324715e17f4e","name":"Raptor Application Notes","description":"Implementing Raptor Functions in Application","categoryUrl":"https://nest.support.neweagle.net/servicedesk/customer/portal/1/topic/188f42d9-33f6-4318-87b8-324715e17f4e","lastUpdated":"1724872557464","createdAt":"1715363470182"},{"id":"e48c6dc0-cbed-4708-973f-593c18baa498","name":"Raptor Implementation Hints","description":"Tips on Raptor Features","categoryUrl":"https://nest.support.neweagle.net/servicedesk/customer/portal/1/topic/e48c6dc0-cbed-4708-973f-593c18baa498","lastUpdated":"1735909542253","createdAt":"1724857828961"},{"id":"60b00c0a-0682-49a5-957d-27fa5d69e95e","name":"Raptor ECUs","description":"Raptor ECUs and Displays","categoryUrl":"https://nest.support.neweagle.net/servicedesk/customer/portal/1/topic/60b00c0a-0682-49a5-957d-27fa5d69e95e","lastUpdated":"1725629138958","createdAt":"1724243452653"},{"id":"14e14e00-6023-49d8-82a8-07c58576885d","name":"Compilers","description":"Details on ECU Compliers and Install Guides","categoryUrl":"https://nest.support.neweagle.net/servicedesk/customer/portal/1/topic/14e14e00-6023-49d8-82a8-07c58576885d","lastUpdated":"1724873364609","createdAt":"1719862303975"},{"id":"ddf58e4c-5b98-4b4e-af09-205ee8c33fc7","name":"Raptor Displays","description":"Raptor Hardware Documentation","categoryUrl":"https://nest.support.neweagle.net/servicedesk/customer/portal/1/topic/ddf58e4c-5b98-4b4e-af09-205ee8c33fc7","lastUpdated":"1725629235239","createdAt":"1725628922189"},{"id":"d0b84a53-08f2-4176-99ab-6c175d85638c","name":"Third Party Products","description":"Kvaser, EV Components, IO Devices, Etc.","categoryUrl":"https://nest.support.neweagle.net/servicedesk/customer/portal/1/topic/d0b84a53-08f2-4176-99ab-6c175d85638c","lastUpdated":"1732308162912","createdAt":"1732303678819"}]}},"reqCreate":{"id":4,"projectId":10086,"form":{"name":"RMA Request Form","descriptionHtml":"<p>Please list the following in your request: <br/>\nMaterial Being Returned (along with quantity and all impacted serial numbers)<br/>\nDetailed description of the problem (Including confirmation if you can find the item in Raptor-Cal (if applicable) and have you tried recovery procedure.</p>","callToAction":"RMA Request Form","intro":"<p>Submit a Request for an RMA</p>","instructions":"<p>Please list the following in your request: <br/>\nMaterial Being Returned (along with quantity and all impacted serial numbers)<br/>\nDetailed description of the problem (Including confirmation if you can find the item in Raptor-Cal (if applicable) and have you tried recovery procedure.</p>","icon":10507,"iconUrl":"https://nest.support.neweagle.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Impact","description":"Please Rank the Severity of your Ticket","descriptionHtml":"<p>Please Rank the Severity of your Ticket</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10004","label":"Blocker","selected":false,"children":[]},{"value":"10003","label":"Critical","selected":false,"children":[]},{"value":"10001","label":"Major","selected":false,"children":[]},{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":true,"children":[]},{"value":"3","label":"Medium","selected":false,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"10000","label":"Lowest","selected":false,"children":[]},{"value":"10002","label":"Minor","selected":false,"children":[]},{"value":"5","label":"Trivial","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_10155","fieldConfigId":"10333","label":"Material Being Returned","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10237","label":"Not Listed","selected":false,"children":[]},{"value":"10437","label":"New Eagle Training Kit","selected":false,"children":[]},{"value":"10238","label":"127446","selected":false,"children":[]},{"value":"10239","label":"15500059","selected":false,"children":[]},{"value":"10240","label":"ASM0TCMV4-1901-LSYS","selected":false,"children":[]},{"value":"10241","label":"ASM-CON-004-00","selected":false,"children":[]},{"value":"10242","label":"ASM-CON-041","selected":false,"children":[]},{"value":"10697","label":"ASM-CON-043","selected":false,"children":[]},{"value":"10243","label":"ASM-CON-MI-BNKX-001","selected":false,"children":[]},{"value":"10244","label":"ASM-DISP-MH-EV-01","selected":false,"children":[]},{"value":"10245","label":"ASM-ECM-5642-112-1304-F-M-LB","selected":false,"children":[]},{"value":"10246","label":"ASM-HAWK-999A","selected":false,"children":[]},{"value":"10247","label":"ASM-HS-PDU-800V","selected":false,"children":[]},{"value":"10248","label":"ASM-MOUN-196","selected":false,"children":[]},{"value":"10249","label":"ASM-NE-CCS-001","selected":false,"children":[]},{"value":"10250","label":"ASM-NE-CCS-002","selected":false,"children":[]},{"value":"10251","label":"ASM-NE-TMSVC-200","selected":false,"children":[]},{"value":"10252","label":"ASM-PWM-DBW-024-2002","selected":false,"children":[]},{"value":"10253","label":"ASM-TCMV2-P01","selected":false,"children":[]},{"value":"10254","label":"ASM-TCMV40-G01","selected":false,"children":[]},{"value":"10255","label":"ASM-TCMV4-1901-LSYS","selected":false,"children":[]},{"value":"10256","label":"ASM-TCMV4-G-01","selected":false,"children":[]},{"value":"10257","label":"ASM-TCMV4-P-01","selected":false,"children":[]},{"value":"10258","label":"ASM-VC320DL-01","selected":false,"children":[]},{"value":"10259","label":"AVID-EVO-AF-125","selected":false,"children":[]},{"value":"10260","label":"AX021210","selected":false,"children":[]},{"value":"10261","label":"AX021210-01","selected":false,"children":[]},{"value":"10262","label":"AX023220","selected":false,"children":[]},{"value":"10263","label":"AX030120","selected":false,"children":[]},{"value":"10264","label":"AX081500K","selected":false,"children":[]},{"value":"10265","label":"AX140600-01","selected":false,"children":[]},{"value":"10266","label":"BCM-5646-48-1404","selected":false,"children":[]},{"value":"10267","label":"BEL-350DNC40-12-8G","selected":false,"children":[]},{"value":"10268","label":"BEL-350DNC40-CON-KIT-8G","selected":false,"children":[]},{"value":"10269","label":"BEL-350INVCH240-120-240-8G","selected":false,"children":[]},{"value":"10270","label":"BEN-CONKIT-ISO165C-1","selected":false,"children":[]},{"value":"10271","label":"BEN-ISO165C-1","selected":false,"children":[]},{"value":"10438","label":"CANtrak Behind Dash","selected":false,"children":[]},{"value":"10272","label":"CAS-CBL-CM200DX-B","selected":false,"children":[]},{"value":"10273","label":"CAS-CBL-IM225","selected":false,"children":[]},{"value":"10274","label":"CAS-IM225-DZ-S","selected":false,"children":[]},{"value":"10275","label":"CON-JBOX-002-01","selected":false,"children":[]},{"value":"10276","label":"CON-JBOX-005","selected":false,"children":[]},{"value":"10277","label":"CON-KIT-196","selected":false,"children":[]},{"value":"10278","label":"CON-KIT-BCM48","selected":false,"children":[]},{"value":"10279","label":"CON-KIT-CCS-001","selected":false,"children":[]},{"value":"10280","label":"CON-KIT-DTM24","selected":false,"children":[]},{"value":"10281","label":"CON-KIT-GCM48","selected":false,"children":[]},{"value":"10282","label":"CON-KIT-VC320-01","selected":false,"children":[]},{"value":"10283","label":"CON-TERM-002-00","selected":false,"children":[]},{"value":"10284","label":"COU-DCDC2.5-HV","selected":false,"children":[]},{"value":"10285","label":"CS-SBW-604-01","selected":false,"children":[]},{"value":"10286","label":"CW-SBW-604-01","selected":false,"children":[]},{"value":"10287","label":"DISP-IMX286-024-J1708-JH","selected":false,"children":[]},{"value":"10288","label":"DISP-IMX286-024-MCA-01","selected":false,"children":[]},{"value":"10289","label":"DISP-IMX286-024-MCA-v2.1","selected":false,"children":[]},{"value":"10290","label":"DISP-IMX286-024-PEFI","selected":false,"children":[]},{"value":"10291","label":"DISP-VC300R-2004","selected":false,"children":[]},{"value":"10292","label":"DISP-VC320-1204","selected":false,"children":[]},{"value":"10293","label":"DISP-VC320-J1708-1204","selected":false,"children":[]},{"value":"10694","label":"DISP-VC320L-LP-1602","selected":false,"children":[]},{"value":"10294","label":"DISP-VC320L-1402","selected":false,"children":[]},{"value":"10295","label":"DISP-VC320-LP-1602","selected":false,"children":[]},{"value":"10296","label":"DISP-VC500-1904","selected":false,"children":[]},{"value":"10297","label":"DISP-VC700-2003","selected":false,"children":[]},{"value":"10298","label":"DISP-VC800-1402","selected":false,"children":[]},{"value":"10299","label":"DISP-VD500-1904","selected":false,"children":[]},{"value":"10300","label":"ECM-0S12-024-0802-F-M","selected":false,"children":[]},{"value":"10301","label":"ECM-0S12-024-0804-F-M","selected":false,"children":[]},{"value":"10302","label":"ECM-1793-196-1503","selected":false,"children":[]},{"value":"10303","label":"ECM-5554-112-0904-F-M","selected":false,"children":[]},{"value":"10304","label":"ECM-5634M-070-1563","selected":false,"children":[]},{"value":"10305","label":"ECM-5644-112-064-1400-C-M","selected":false,"children":[]},{"value":"10306","label":"EMP-OP40C-01NE","selected":false,"children":[]},{"value":"10307","label":"EMP-WP120-02H","selected":false,"children":[]},{"value":"10308","label":"EMP-WP21-01NE","selected":false,"children":[]},{"value":"10309","label":"EMP-WP29-01","selected":false,"children":[]},{"value":"10310","label":"EMP-WP32-01NE","selected":false,"children":[]},{"value":"10311","label":"EMX-43KWH-BATTERY-PACK","selected":false,"children":[]},{"value":"10312","label":"FMC-214","selected":false,"children":[]},{"value":"10313","label":"FMG-214","selected":false,"children":[]},{"value":"10314","label":"GCM-0S12-024-0401-F-M","selected":false,"children":[]},{"value":"10483","label":"GCM-0S12-024-0402-F-M","selected":false,"children":[]},{"value":"10315","label":"GCM-0S12-024-0402-R02","selected":false,"children":[]},{"value":"10316","label":"GCM-0S12-024-0402-R04","selected":false,"children":[]},{"value":"10317","label":"GCM-1793-196-1503","selected":false,"children":[]},{"value":"10318","label":"GCM-1793-196-1503-AEM-01","selected":false,"children":[]},{"value":"10319","label":"GCM-1793-196-1503-McElroy","selected":false,"children":[]},{"value":"10320","label":"GCM-5605B-048-2002","selected":false,"children":[]},{"value":"10321","label":"GCM-5605B-048-2008","selected":false,"children":[]},{"value":"10322","label":"GCM-5605B-048-2104","selected":false,"children":[]},{"value":"10323","label":"GCM-5607B-080-1903","selected":false,"children":[]},{"value":"10324","label":"GCM-5607B-080-2001","selected":false,"children":[]},{"value":"10325","label":"GCM-5607B-80-2001-AEM-01","selected":false,"children":[]},{"value":"10326","label":"GCM-5634M-070-1559","selected":false,"children":[]},{"value":"10327","label":"GCM-5634M-070-1562","selected":false,"children":[]},{"value":"10328","label":"GIG-GX14BAB","selected":false,"children":[]},{"value":"10329","label":"GPS-REC-J1939-001","selected":false,"children":[]},{"value":"10330","label":"HARN-196-001","selected":false,"children":[]},{"value":"10331","label":"HARN-196-003","selected":false,"children":[]},{"value":"10332","label":"HARN-CAN-DP-03-X2","selected":false,"children":[]},{"value":"10333","label":"HARN-CAN-DP-500-04","selected":false,"children":[]},{"value":"10334","label":"HARN-DBW-2018CPAC-D002","selected":false,"children":[]},{"value":"10335","label":"HARN-DC-004-00","selected":false,"children":[]},{"value":"10336","label":"HARN-DC-005-00","selected":false,"children":[]},{"value":"10337","label":"HARN-GCM48-003","selected":false,"children":[]},{"value":"10338","label":"HARN-INTR-211-NE","selected":false,"children":[]},{"value":"10339","label":"HARN-PROG-009","selected":false,"children":[]},{"value":"10340","label":"HARN-RCM112-001","selected":false,"children":[]},{"value":"10341","label":"HARN-RCM80-001","selected":false,"children":[]},{"value":"10342","label":"HB-30A","selected":false,"children":[]},{"value":"10343","label":"HCM-0604-036-1301-MCI-2","selected":false,"children":[]},{"value":"10344","label":"HCM-5604-036-1301-MCI","selected":false,"children":[]},{"value":"10345","label":"HCM-5604-036-1301-MCI-2","selected":false,"children":[]},{"value":"10346","label":"HCM-5604-036-1301-MCI-3","selected":false,"children":[]},{"value":"10347","label":"HCM-5604-036-1301-MCI-E2","selected":false,"children":[]},{"value":"10348","label":"HCM-5604-036-1303","selected":false,"children":[]},{"value":"10349","label":"HCM-5604-036-1702","selected":false,"children":[]},{"value":"10350","label":"JD-CBL-400-2/0-SB-4M-03","selected":false,"children":[]},{"value":"10351","label":"JD-CBL-400-4/0-SB-4M-02","selected":false,"children":[]},{"value":"10352","label":"JD-PD400D-1.5-001","selected":false,"children":[]},{"value":"10481","label":"JD-PD400D-1.5-003","selected":false,"children":[]},{"value":"10353","label":"JD-PD400S-001","selected":false,"children":[]},{"value":"10354","label":"KANTRAK1700-R","selected":false,"children":[]},{"value":"10355","label":"KANtrak2710","selected":false,"children":[]},{"value":"10356","label":"KEYPAD-DS-008002-JH-01","selected":false,"children":[]},{"value":"10357","label":"KEYPAD-DS-008-02","selected":false,"children":[]},{"value":"10358","label":"KEYPAD-DS-008-02-JH-01","selected":false,"children":[]},{"value":"10359","label":"KVASER331-6","selected":false,"children":[]},{"value":"10360","label":"Kvaser752-9","selected":false,"children":[]},{"value":"10361","label":"KVASER915-8","selected":false,"children":[]},{"value":"10362","label":"LMI6-M-2-CCC1CH","selected":false,"children":[]},{"value":"10363","label":"MA-SENT-CAN","selected":false,"children":[]},{"value":"10364","label":"MI-EV36-BNKX","selected":false,"children":[]},{"value":"10365","label":"MI-EWH40DX","selected":false,"children":[]},{"value":"10440","label":"MISC-COMPONENTS-01","selected":false,"children":[]},{"value":"10366","label":"MPDM-31M-300-0","selected":false,"children":[]},{"value":"10439","label":"MPDM-CON-KIT-N1","selected":false,"children":[]},{"value":"10367","label":"MPDM-NE1","selected":false,"children":[]},{"value":"10368","label":"MPDM-NE1-JET","selected":false,"children":[]},{"value":"10369","label":"MPDM-NE2","selected":false,"children":[]},{"value":"10370","label":"NE-ENG-SUP-PREMIUM","selected":false,"children":[]},{"value":"10371","label":"NE-USB-CAN-001","selected":false,"children":[]},{"value":"10372","label":"OVAR-HARN-OBC-DCDC-01","selected":false,"children":[]},{"value":"10373","label":"OVAR-OBC-DCDC-01","selected":false,"children":[]},{"value":"10374","label":"PAR-CM0410","selected":false,"children":[]},{"value":"10375","label":"PAR-GVM142-050-001","selected":false,"children":[]},{"value":"10376","label":"PAR-GVM210-150","selected":false,"children":[]},{"value":"10377","label":"PWM-AN-024-1403","selected":false,"children":[]},{"value":"10378","label":"PWM-DBW-024-1801","selected":false,"children":[]},{"value":"10379","label":"PWM-DBW-024-2001","selected":false,"children":[]},{"value":"10380","label":"PWM-DBW-024-2002","selected":false,"children":[]},{"value":"10381","label":"RAP-CAL-SM-01","selected":false,"children":[]},{"value":"10382","label":"RAP-CAL-SW-01","selected":false,"children":[]},{"value":"10383","label":"RAP-DEV-STARTKIT","selected":false,"children":[]},{"value":"10384","label":"RAP-DISP-VC320L-EV-QUIM","selected":false,"children":[]},{"value":"10385","label":"RAP-DISP-VC500-DBW-01","selected":false,"children":[]},{"value":"10386","label":"RAP-DISP-VC800-DBW-01","selected":false,"children":[]},{"value":"10387","label":"RAP-DONGLE-DEV-01","selected":false,"children":[]},{"value":"10388","label":"RAP-DONGLE-SVC-01","selected":false,"children":[]},{"value":"10698","label":"RAP-SW-RP1210","selected":false,"children":[]},{"value":"10389","label":"RAP-TMSVC-P-01","selected":false,"children":[]},{"value":"10390","label":"RCM-5743R-080-2005","selected":false,"children":[]},{"value":"10391","label":"RCM-5743R-080-2106","selected":false,"children":[]},{"value":"10392","label":"RCM-5743R-080-2203","selected":false,"children":[]},{"value":"10393","label":"RCM-5743R-080-2304","selected":false,"children":[]},{"value":"10394","label":"RCM-58NN-112-2007","selected":false,"children":[]},{"value":"10395","label":"RCM-58NN-112-2103","selected":false,"children":[]},{"value":"10396","label":"RCM-58NN-112-2202","selected":false,"children":[]},{"value":"10397","label":"RCM-58NN-112-2208(AC)","selected":false,"children":[]},{"value":"10398","label":"RCM-58NN-112-2208(AD)","selected":false,"children":[]},{"value":"10399","label":"RMS-53-0006","selected":false,"children":[]},{"value":"10400","label":"RMS-53-0008","selected":false,"children":[]},{"value":"10401","label":"RMS-77-0034","selected":false,"children":[]},{"value":"10402","label":"RMS-77-0035","selected":false,"children":[]},{"value":"10403","label":"RMS-G1-0003-01","selected":false,"children":[]},{"value":"10404","label":"RMS-G1-0015-01","selected":false,"children":[]},{"value":"10405","label":"RMS-PM100DX","selected":false,"children":[]},{"value":"10406","label":"RMS-PM100DZ","selected":false,"children":[]},{"value":"10407","label":"RMS-PM150DZ","selected":false,"children":[]},{"value":"10408","label":"RMS-PM250DZ","selected":false,"children":[]},{"value":"10409","label":"RMS-RM100DZ","selected":false,"children":[]},{"value":"10410","label":"SECM70-1453-PG-F-M","selected":false,"children":[]},{"value":"10411","label":"SECM70-1559-SK-F-M","selected":false,"children":[]},{"value":"10412","label":"SECM70-1562-MI-F-M","selected":false,"children":[]},{"value":"10413","label":"SECM70-1563-PG-F-M","selected":false,"children":[]},{"value":"10414","label":"SENS-PRES-007-01","selected":false,"children":[]},{"value":"10415","label":"SENS-TEMP-002-00","selected":false,"children":[]},{"value":"10416","label":"SEV-DRAGON8-48-96V","selected":false,"children":[]},{"value":"10417","label":"SEV-GEN4-S10-001","selected":false,"children":[]},{"value":"10418","label":"SEV-GEN4-S6-48V","selected":false,"children":[]},{"value":"10419","label":"SEV-GEN5-DCDC-001","selected":false,"children":[]},{"value":"10420","label":"SEV-GEN5-S9-0001","selected":false,"children":[]},{"value":"10421","label":"SEV-GEN5-S9-001","selected":false,"children":[]},{"value":"10422","label":"SEV-HVLP-20","selected":false,"children":[]},{"value":"10423","label":"SEV-HVLP-HV-01","selected":false,"children":[]},{"value":"10424","label":"TER-EHSU-2.5-U","selected":false,"children":[]},{"value":"10425","label":"TOOL-CON-018","selected":false,"children":[]},{"value":"10426","label":"TOOL-CON-019","selected":false,"children":[]},{"value":"10427","label":"TOOL-GCM48-02","selected":false,"children":[]},{"value":"10482","label":"TT-SEV-DCDC-001","selected":false,"children":[]},{"value":"10428","label":"UAS-5743R-047-2102","selected":false,"children":[]},{"value":"10429","label":"UAS-5743R-047-2107","selected":false,"children":[]},{"value":"10430","label":"VALV-ETC-001-00","selected":false,"children":[]},{"value":"10431","label":"VEECAN-320-L-GEM","selected":false,"children":[]},{"value":"10432","label":"VI-TYPE1-1772-001","selected":false,"children":[]},{"value":"10796","label":"EMP-OP80C-02","selected":false,"children":[]},{"value":"10797","label":"NCR","selected":false,"children":[]},{"value":"10798","label":"SENS-TEMP-002","selected":false,"children":[]},{"value":"10799","label":"COU-eWH5.0MV","selected":false,"children":[]},{"value":"10800","label":"ASM-NE-TMSVC-10","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10116","fieldConfigId":"10293","label":"Serial Number(s)","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:float","fieldId":"customfield_10115","fieldConfigId":"10292","label":"Quantity","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_10114","fieldConfigId":"10291","label":"Return Reason","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10226","label":"Buy Back","selected":false,"children":[]},{"value":"10139","label":"Customer Exchange","selected":false,"children":[]},{"value":"10140","label":"Damaged in Shipment","selected":false,"children":[]},{"value":"10141","label":"Duplicate Order","selected":false,"children":[]},{"value":"10145","label":"Issue - Application","selected":false,"children":[]},{"value":"10146","label":"Issue - Communication","selected":false,"children":[]},{"value":"10147","label":"Issue - Customer Caused","selected":false,"children":[]},{"value":"10148","label":"Issue - Hardware","selected":false,"children":[]},{"value":"10149","label":"Issue - Programming","selected":false,"children":[]},{"value":"10150","label":"Issue - SW","selected":false,"children":[]},{"value":"10142","label":"Item Not Needed","selected":false,"children":[]},{"value":"10143","label":"NE Product Responsibility","selected":false,"children":[]},{"value":"10225","label":"Return for Refund","selected":false,"children":[]},{"value":"10224","label":"Wrong Item Ordered","selected":false,"children":[]},{"value":"10144","label":"Wrong Item Shipped","selected":false,"children":[]},{"value":"10229","label":"Issue - Mechanical","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/4","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/4","calendarParams":{"firstDay":0,"date":"2025-05-23T01:24:14-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"27949d94-94b2-375c-82a5-36ba3d88c2b0","appLinkName":"","appLinkUrl":"","spaceKey":"NEST","spaceName":"The Nest","spaceUrl":"","isServer":false},"labels":[],"projectKey":"NEST","serviceDeskId":1,"kbLinkDomainURLs":["https://neweagle.atlassian.net","https://nest.support.neweagle.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkY2FkNWI4My02OWYzLTQyZDgtOTM1Yy1kZDIzYmM5MDdkZmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA4NiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc5NzkwNTQsIm5iZiI6MTc0Nzk3Nzg1NH0.GzbQZCv5j3ugY8iXx0YBqYubWIgPYZD2cwf_Hj8FKK4","targetCollection":"upload-project-10086","endpointUrl":"https://api.media.atlassian.com","clientId":"dcad5b83-69f3-42d8-935c-dd23bc907dfb","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}